Solutions that start simple and scale.
Whether you’re deflecting tickets, qualifying leads, or taking bookings, Sweet Hello connects voice to your systems with measurable outcomes.
sub-100 ms first-audio*
25–30+ languages*
μ-law / A-law / PCM (8k/16k)
designed for high uptime & retries
Works with your stack (examples above)
Inbound & IVR
Route, authenticate, and resolve—before agents pick up.
- Smart routing with context and caller verification
- DTMF & barge-in, transcripts on escalation
- Knowledge answers + case creation in your help desk
Containment +25–40% · Wait time −20–35%
Customer Support
Deflect FAQs and hand off with full context.
- Retrieve answers from your knowledge base
- Create/lookup tickets (Zendesk/Freshdesk)
- SMS/email follow-ups with links
AHT −15–25% · CSAT ↑
Opt-in/recording flows available.
Outbound Sales
Reach, qualify, and schedule—compliantly.
- Local-presence dialing & pacing controls
- Short qualification script + disposition codes
- Calendar scheduling (Google/Outlook)
Connect rate ↑ · No-show −10–15%
Reservations & Bookings
Real-time slots with confirmations and reminders.
- Live availability checks
- ICS emails and SMS reminders
- Modify/cancel with guardrails
Show rate +8–12%
Logistics & Notifications
Reduce WISMO with proactive voice updates.
- ETA notifications with 2-way changes
- Address/time-slot updates
- Proof-of-contact logging
Support tickets −10–20%
Payments & Collections
Secure payments without agents on the line.
- Hosted payment links and tokenized IVR payments
- Balance lookups, plans, and reminders
- Dunning sequences, partial payments
Recovery +5–12% · Handle time −20%
