Practical voice flows, real outcomes.

A selection of patterns we can tailor to your stack. Each includes the flow, integrations we need, how we measure success, and an expected impact range.

*Impact ranges are directional and depend on scope and data quality.

Front desk triage

Greet, identify intent, capture details, and route or book—reducing wait times.

Micro-flow

Detect intent & collect name/need
Lookup availability or route to queue
Escalate with transcript if needed

Integrations

Calendar, PBX/queueing, CRM/contact DB

KPIs to measure

Avg wait time, Escalation rate, CSAT after handoff

Potential impact

25–40% reduction in manual call handling

Consent prompt if recording

Scope front desk triage

Contact center operator wearing headset.

Customer support deflection

Answer common questions and create tickets with full context, improving first-contact resolution.

Micro-flow

Retrieve answer from knowledge base
Confirm resolution or create ticket
Send summary via SMS/email

Integrations

Zendesk/Freshdesk, KB/Docs, SMS/email

KPIs to measure

Tier-1 deflection %, AHT, FCR, CSAT

Potential impact

Up to 30% of tier-1 tickets deflected

Opt-in/recording, PII minimization

Start a support pilot

Outbound qualification

Verify interest, ask key questions, and schedule a meeting automatically.

Micro-flow

Compliant dial pacing & intro
3–5 qualifying questions + disposition
Book meeting & send calendar invite

Integrations

Dialing provider, CRM, Google/Outlook Calendar

KPIs to measure

Connect rate, Qualified lead rate, No-show rate

Potential impact

2× increase in qualified lead volume

TCPA; opt-out “STOP”

Book an outbound trial

Lead capture IVR

Collect name, email, and reason for inquiry—then push to your CRM with tags.

Micro-flow

Capture contact + intent
Validate email/domain
Create/route lead with tags

Integrations

CRM (Salesforce/HubSpot), Email/SMS

KPIs to measure

Lead capture rate, Time-to-touch, Conversion to meeting

Potential impact

+15% more inbound leads captured

Consent language for follow-ups

Set up lead capture

Order & logistics updates

Proactively share status, allow rescheduling, and notify agents only if needed.

Micro-flow

Outbound status call/SMS
Customer confirms or reschedules slot
Update WMS/TMS and log proof-of-contact

Integrations

WMS/TMS/OMS, SMS, Agent alerting

KPIs to measure

WISMO call volume, Reschedule success, NPS after delivery

Potential impact

70% reduction in WISMO call volume

Opt-out for notifications

Enable logistics updates

Payments & reminders

Provide balances, send secure payment links, and log successful actions.

Micro-flow

Verify account and balance
Send hosted payment link / tokenized IVR
Confirm and write back disposition

Integrations

Payments (Stripe/etc.), Billing system, CRM

KPIs to measure

Recovery rate, Promise-to-pay kept, Avg days past due

Potential impact

20% faster collections

PCI via hosted links; sensitive data minimization

Start collections workflow

Telephony formats: μ-law

A-law

PCM (8k/16k)

Streaming: WebSocket/HTTP

Platform-style capabilities summarized from public info; Sweet Hello is independent and not affiliated.

Ready to tailor a use case to your stack?

Get Started